Crafted with the same respect and integrity we hold for every grain of wood we supply. We are committed to supporting your creative journey, from the moment an order is placed to the final satisfaction with your tools and materials.

Our Shipping Commitment

We serve a global community of dedicated woodturners, carving artists, knife makers, and passionate hobbyists. To honor your craft, we ensure your orders are processed and shipped with meticulous care.

Order Processing & Delivery Timelines

  • Order Processing: All orders are carefully packed and prepared for shipment within 1-2 business days of payment confirmation.
  • Delivery Methods & Timelines:
    • Standard Shipping: Shipped via DHL or FedEx. Delivery typically occurs within 10-15 business days after shipment. A flat rate of $12.95 applies.
    • Free Shipping: Available on orders over $50, shipped via EMS. Delivery typically occurs within 15-25 business days after shipment.
  • Shipping Regions: We ship worldwide, with the exception of certain remote areas and specific regions in Asia. Please contact us at [email protected] if you have questions about delivery to your location.

You will receive a tracking notification via email once your order is on its way. Please allow a few additional days for customs clearance for international orders.

Our Returns & Exchanges Policy

We understand that sometimes a tool or material isn’t the perfect fit for your project. Our policy is built on a foundation of trust and transparency, mirroring the meticulous standards you apply in your own workshop.

Key Policy Overview

  • Return Window: You may return most items for a refund or exchange within 15 days of receiving your shipment.
  • Condition: Items must be unused, in original packaging, and in resalable condition. Tools must show no signs of wear, sharpening, or modification.
  • Process: You must contact our customer service team first to initiate a return and receive a Return Merchandise Authorization (RMA) number.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility, unless the return is due to our error or a defective product.

⚠️ Items That Cannot Be Returned or Exchanged

In alignment with the specialized nature of our products for Carving, Knife Making, and Turning, the following items are considered final sale to ensure safety, hygiene, and quality control for all our customers:

  • Custom-Ordered or Personalized Items: Any tool, blank, or supply that has been modified, sharpened, or customized to your specifications.
  • Opened Consumables & Abrasives: Opened packages of sandpaper, finishing compounds, dyes, or stains.
  • Safety-Critical Items: Any safety equipment (e.g., respirator filters, gloves) where hygiene and integrity are paramount.
  • Digital Products & Plans: Downloaded patterns, digital guides, or software.
  • Clearance or “As-Is” Items: Clearly marked in the product description at the time of purchase.

Our customer service team—comprised of fellow craftspeople—is always ready to advise before you purchase if you are unsure about a product’s suitability for your project.

Step-by-Step Return & Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, email us at [email protected] with your order number and item details. Use the template below for clarity.
  2. Receive RMA Instructions: Our team will review your request. If approved, we will email you a Return Merchandise Authorization (RMA) number and detailed return shipping instructions. Returns without an RMA cannot be processed.
  3. Pack Your Return: Securely pack the item(s) in their original packaging, including all accessories and documentation. Place a copy of your order confirmation or the RMA email inside the box.
  4. Ship Your Return: Ship the package to the address provided in your RMA instructions. We strongly recommend using a trackable and insured shipping service.
  5. Inspection & Completion: Once received at our Arizona warehouse, our team will inspect the item(s). We will notify you via email about the status of your refund or exchange.

Refund Timeline & Method

We process refunds with the same precision we expect in the workshop.

  • Timeline: Please allow 5-10 business days for us to receive and inspect your return. Once approved, your refund will be processed immediately. The funds will be returned to your original payment method. Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account.
  • Method: Refunds are issued via the original payment method used during purchase (e.g., Visa, MasterCard, JCB, or PayPal).
  • Exchanges: For exchanges, once we receive and approve your return, we will ship the replacement item. Standard shipping charges for the replacement will apply unless the original item was defective or incorrect.

Return Request Email Template

To ensure a swift process, please use this template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Wood Supply Store Team,

I would like to request a return/exchange for an item from my recent order.

Order Number: [Please insert your order number]
Product Name(s) & SKU(s): [Please list the item(s)]
Reason for Return/Exchange: [e.g., Incorrect item received, Item defective, Not as expected, etc.]

Please advise on the next steps and provide the RMA number and return shipping address.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number – Optional]

Questions? We’re Here to Help.

Our customer service team is comprised of real people who share your passion for the craft. We understand the importance of having the right tool for the job.

Email: [email protected]
Postal Address (Returns by RMA only):
Wood Supply Store Returns Department – RMA #[Number]
12420 West Montebello Avenue
Litchfield Park, AZ 85340, USA

For the love of the craft,
The Team at Wood Supply Store