Crafted with the same respect and integrity we hold for every grain of wood we supply. We understand that sometimes a tool or material isn’t the perfect fit for your project, and we’re here to make it right.

Our Commitment to Your Craft

At Wood Supply Store, we serve a global community of dedicated woodturners, carving artists, knife makers, and passionate hobbyists. We select our tools and materials with the utmost care, mirroring the meticulous standards you apply in your own workshop. Our returns policy is built on the same foundation of trust and transparency that defines our relationship with you. We aim for every transaction to be as reliable and satisfying as the finished pieces you create.

Key Policy Overview

  • Return Window: You may return most items for a refund or exchange within 15 days of receiving your shipment.
  • Condition: Items must be unused, in original packaging, and in resalable condition. Tools must show no signs of wear or sharpening.
  • Process: Contact our customer service team first to initiate a return and receive a Return Merchandise Authorization (RMA) number.
  • Refunds: Issued to the original payment method after we receive and inspect the returned item. See details below.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

⚠️ Items That Cannot Be Returned or Exchanged

In alignment with the specialized nature of our products for Carving, Knife Making, and Turning, the following items are considered final sale to ensure safety, hygiene, and quality control for all our customers:

  • Custom-Ordered or Personalized Items: Any tool, blank, or supply that has been modified, sharpened, or customized to your specifications.
  • Opened Consumables & Abrasives: Opened packages of sandpaper, finishing compounds, dyes, or stains.
  • Safety-Critical Items: Any safety equipment (e.g., respirator filters, gloves) where hygiene and integrity are paramount.
  • Digital Products & Plans: Downloaded patterns, digital guides, or software.
  • Clearance or “As-Is” Items: Clearly marked in the product description at the time of purchase.

If you are unsure about the suitability of a product for your project, our customer service team—comprised of fellow craftspeople—is always ready to advise before you purchase.

Step-by-Step Return & Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, contact us at [email protected] with your order number and details about the item you wish to return or exchange. You can use the template provided below.
  2. Receive RMA Instructions: Our team will review your request and, if approved, email you a Return Merchandise Authorization (RMA) number and detailed return shipping instructions. Returns without an RMA number cannot be processed.
  3. Pack Your Return: Securely pack the item(s) in their original packaging, including all accessories and documentation. Include a copy of your order confirmation or the RMA email inside the box.
  4. Ship Your Return: Ship the package to the address provided in your RMA instructions. We recommend using a trackable and insured shipping service. Return shipping costs are your responsibility unless the return is due to our error.
  5. Inspection & Completion: Once received at our Arizona warehouse, our team will inspect the item(s). We will notify you via email about the status of your refund or exchange.

Refund Timeline & Method

We process refunds with the same precision we expect in the workshop.

  • Timeline: Please allow 5-10 business days for us to receive and inspect your return. Once approved, your refund will be processed, and the funds will be returned to your original payment method.
  • Method: Refunds are issued via the original payment method used during purchase (e.g., Visa, MasterCard, JCB, or PayPal). The time it takes for the refund to appear in your account depends on your financial institution’s processing times, typically 3-5 additional business days.
  • Exchanges: For exchanges, once we receive and approve your return, we will ship the replacement item. Shipping charges for the replacement item will apply unless the original item was defective or incorrect.

Return Request Email Template

To ensure a swift and smooth process, please use the following template when contacting us to initiate a return or exchange. Send it to [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Wood Supply Store Team, I would like to request a return/exchange for an item from my recent order. Order Number: [Please insert your order number] Product Name(s) & SKU(s): [Please list the item(s)] Reason for Return/Exchange: [e.g., Incorrect item received, Item defective, Not as expected, etc.] Please advise on the next steps and provide the RMA number and return shipping address. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Questions? We’re Here to Help.

Our customer service team is comprised of real people who share your passion for the craft. We understand the importance of having the right tool for the job.

Email: [email protected]
Postal Address (Returns by RMA only):
Wood Supply Store
Returns Department – RMA #[Number]
12420 West Montebello Avenue
Litchfield Park, AZ 85340, USA

For the love of the craft,
The Team at Wood Supply Store