Our Shipping Philosophy: Reliability Meets Craftsmanship
We serve a global community of woodturners, carving artists, knife makers, and passionate hobbyists. Your projects demand precision, and so does our shipping process. Whether you’re in a home workshop in Europe or a professional studio in North America, we’ve designed our delivery options to provide the flexibility, security, and transparency that your craft deserves.
Every order is packed with the same care you apply to your work. We treat your tools and materials not as mere commodities, but as the essential catalysts of creation they are.
Global Reach, Local Care
Shipping Region: We proudly ship worldwide, connecting craftsmen across the globe with premium supplies. (Please note: Deliveries to certain remote locations and parts of Asia may be limited. Contact us for specific inquiries.)
Operating From: All orders are carefully packed and dispatched from our dedicated facility in Litchfield Park, Arizona, ensuring consistent quality control and handling.
Your Delivery Options: Clarity and Choice
Choose the shipping method that best fits your project timeline and budget. We partner with trusted global carriers to guarantee your package is in safe hands from our workshop to yours.
| Shipping Method | Cost | Processing Time | Transit Time (After Dispatch) | Best For |
|---|---|---|---|---|
| Standard Shipping (via DHL or FedEx) |
$12.95 | 1-2 business days | 10-15 business days | Craftsmen who value a balance of speed and economy. Ideal for time-sensitive project supplies. |
| Free Economy Shipping (via EMS) |
FREE on orders over $50 | 1-2 business days | 15-25 business days | The budget-conscious maker planning ahead. Perfect for stocking up on essentials or non-urgent materials. |
All times are estimates and may vary slightly based on destination and customs processing. You will receive a tracking number as soon as your order ships.
From Our Hands to Yours: The Journey of Your Order
- Order Confirmation: Once you place your order, you’ll receive an immediate confirmation email.
- Craftsmanship in Packing (1-2 Days): Our team carefully reviews, picks, and packs your items. We use protective, quality materials to ensure your turning blanks, carving tools, and knife-making components arrive in perfect condition.
- Dispatch & Tracking: Your order is handed to our carrier partners. A shipping notification with your tracking link is sent to your email.
- In Transit: Monitor your package’s journey in real-time. Our customer service team is always here to help interpret tracking updates.
- Delivery & Creation: Your supplies arrive. Unpack, inspect, and begin the real work—transforming raw potential into crafted beauty.
Our Promise of Satisfaction: Returns
Confidence in your materials is paramount. If any item does not meet your expectations, we offer a straightforward return policy. You may initiate a return within 15 days of receiving your delivery. Please visit our dedicated Returns & Refunds page or contact our support team for instructions. We aim to make the process as seamless as your creative workflow.
The Wood Supply Store Promise
We believe the right supplies should empower, not hinder. Our delivery policies are built on a foundation of trust, clarity, and dedication to your craft. We are not just a store; we are your partner in creation, committed to ensuring that the journey of your tools is as reliable as the hands that will use them.
Need Help With Your Delivery?
Our real-people customer service team in Litchfield Park is here to assist. For questions about shipping timelines, order status, or regional restrictions, please contact us at: [email protected].
Let’s ensure your next project starts on solid ground.